Shipping policy

Last updated: 28 August 2026

AMRU Memories creates personalised photo magnets to order and delivers them to customers using our available shipping services.

Standard Delivery

Our current standard delivery charge is:

Standard Delivery: $5 AUD per order

The applicable delivery charge will be displayed during checkout before payment is completed.

2. Order Processing

Because our products are personalised, your order needs to be processed and produced before it is dispatched.

Estimated processing time: 2-3 business days

Processing times may vary during:
 Promotional periods
 Christmas and holiday periods
 High-volume periods
 Bulk orders
 Unexpected production delays

If there is a significant expected delay, we will provide an update where reasonably possible.

Important: Do not publish a specific processing timeframe until Madam confirms the actual production capacity. Australian competitors currently advertise anywhere from next-business day dispatch to around 3–5 business days, so AMRU should use a timeframe it can consistently meet.

3. Delivery Time

Once your order has been dispatched, delivery time depends on the shipping provider and your delivery location.

Estimated delivery time: 2-3 business days after dispatch.

Delivery estimates are provided as a guide and may vary due to:
 Courier or postal delays
 Weather
 Public holidays
 Peak shopping periods
 Incorrect or incomplete delivery information
 Circumstances outside our reasonable control

We will provide tracking information where tracking is available.

4. Tracking

Once your order has been dispatched, we will provide tracking information where the selected delivery service provides tracking.

Please use the tracking information to monitor the progress of your parcel.

5. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information during checkout.

Please carefully check:
 Name
 Street address
 Suburb
 State
 Postcode
 Contact details

If an order is returned to us because the address supplied was incorrect or incomplete, additional delivery arrangements may be required.

6. Delayed Deliveries

If your order appears to be delayed, please contact us so we can help investigate the delivery status.

Where a delay is caused by a courier or postal provider, we will assist you where reasonably possible.

However, delivery estimates are not a guarantee of a particular delivery date unless expressly agreed otherwise.

Nothing in this section limits any rights you may have under Australian Consumer Law.

7. Missing Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please contact us as soon as possible.

We may ask you to:
 Check around the delivery address
 Check with household members or neighbours
 Contact the courier
 Provide any relevant delivery information

We will investigate the matter with the delivery provider where appropriate.

8. Damaged Parcels

If your order arrives damaged, please take photographs of:
 The outer packaging
 The damaged packaging
 The magnets
 Any visible damage

9. Bulk Orders

Bulk orders may require additional production time depending on the quantity and complexity of the order.

If you are placing a large order for an event, business, wedding or special occasion, we
recommend contacting us before ordering so that we can provide an estimated production timeframe.

10. Contact Us

For shipping or delivery questions, please contact:

AMRU Memories
Email: rumeshimanikpura@gmail.com

Phone: +61423631133