Refund policy

Last updated: 28 August 2026 

At AMRU Memories, our personalised photo magnets are made specifically from the photos and options selected by each customer. 

Because each personalised magnet is created specifically for an individual order, we generally do not accept returns or provide refunds simply because a customer changes their mind. 

However, this policy does not exclude or limit any rights you may have under the Australian 
Consumer Law (ACL). 

1. Personalised Products

Our photo magnets are personalised using the photo, quantity and customisation options selected by you. 

For this reason, we generally cannot accept returns or refunds for: 
 Change of mind  
 Selecting the wrong photo  
 Uploading the wrong photo  
 Selecting the wrong quantity  
 Selecting the wrong border colour  
 Selecting the wrong sticker  
 Selecting the wrong wording  
 Entering incorrect personalised wording  
 Choosing a different design after production has started  
 Issues caused by the quality, resolution, lighting or composition of the uploaded image 

Please carefully review your photo and personalisation choices before placing your order.

2. Customer Photo Quality

Customers are responsible for uploading a suitable image. 

For the best result, we recommend using a clear, high-resolution original photo. 

We cannot guarantee that a magnet will appear exactly as expected where the original uploaded image is:

 Blurry  
 Very dark  
 Low resolution  
 Poorly cropped  
 Heavily compressed  
 Poorly lit  
 Already edited in a way that affects the final print 

3. Faulty, Damaged or Incorrect Products 

If your product arrives: 
 Damaged  
 Defective  
 Incorrect  
 Significantly different from what you ordered 

please contact us as soon as possible. 

Where appropriate, we may request: 
 Your order number  
 Photos of the product  
 Photos of the packaging  
 A description of the issue  

We will assess the issue and provide an appropriate remedy where required. 

Depending on the circumstances, this may include a replacement, repair, refund or another remedy available under Australian Consumer Law.

4. Australian Consumer Law 

Nothing in this Refund & Returns Policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law. 

Our products come with consumer guarantees that cannot be excluded under Australian law. 

If a product has a major failure, consumers may have the right to choose a refund or replacement. For a minor failure, an appropriate remedy may include repair or replacement. 

5. Order Changes and Cancellations

Because personalised products may enter production shortly after an order is placed, please contact us as soon as possible if you need to change or cancel your order.

We will do our best to accommodate changes before production begins. 

Once production or personalisation has started, we may be unable to make changes or cancel the order because the product has been created specifically for you. 

This does not affect any rights you may have under the Australian Consumer Law.

6. Refund Processing

Where a refund is approved, it will generally be processed using the original payment method. 

The time taken for the refund to appear in your account may depend on your bank, card issuer or payment provider. 

7. How to Request Assistance

Please contact: 
Email: rumeshimanikpura@gmail.com 

Please include: 
 Your order number  
 Your name  
 A description of the problem  
 Photos showing the issue where applicable  

We will review your request and contact you with the next steps.